Return & Refund Policy

Updated at 2021-09-24

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to The 18 Coffee Roastery, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the The 18 Coffee Roastery Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit The 18 Coffee Roastery and use the services.
  • Service: refers to the service provided by The 18 Coffee Roastery as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: https://the18coffeeroastery.company.site/
  • You: a person or entity that is registered with The 18 Coffee Roastery to use the Services.
  • Address for Return Procedures: No. 6, Jalan Horizon Perdana 3, Bukit Horizon, 79100 Iskandar Puteri

Return & Refund Policy

Thanks for shopping at The 18 Coffee Roastery. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at The 18 Coffee Roastery. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at The 18 Coffee Roastery, you agree to the terms set forth below along with the Policy.

If there’s something wrong with your bought, or if you are not happy with it, you have 1 week to issue a return and replacement for your purchased items.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

There is non-refundable once item sold

Shipping

The 18 Coffee Roastery is not responsible for return shipping costs. Every return shipping costs will be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: the18coffeeroastery@hotmail.com
  • Via Phone Number: +6 012-4502140
  • Via this Link: https://the18coffeeroastery.company.site/
  • Via this Address: No. 6, Jalan Horizon Perdana 3, Bukit Horizon, 79100 Iskandar Puteri